General provisions

1.1.  Scope of business conditions. These terms and conditions govern the conclusion of contracts between us as a trader and you as a customer through the online store and our and your rights and obligations under the contracts. The business conditions also include the mandatory information and provisions concerning your personal data and their processing. The business conditions take effect on 1 October 2016.

1.2.  Terms used. We use the following abbreviations in our terms and conditions:

1.2.1.  We, which means trader, ie the business company FIBER3D Co., limited, with its registered office in 705 A, Silver Cord Tower 2, Canton Road 30, Tsim Sha Tsui, ID number 2985305.

1.2 .2.  You, which means the customer, ie the other party different from us, which may be one of the following entities:

1.2.2.1.  A consumerwho is a person who is not acting in the course of his business or in the independent exercise of his profession,

1.2.2.2.  entrepreneurwho is a legal entity not acting in the course of its business activities or in the independent exercise of its profession,

1.2.2.3.  An entrepreneurwho is a person or legal entity acting in the course of his business or in the independent exercise of his profession.

1.2.3.  Internet shop, ie our web interface located at the web address https://www.fiber3D.eu, in which you can view our offer and order goods from our range.

1.2.4.  E-mail, ie electronic mail that can be used to contact us at the e-mail address available on the web address of our online store.

1.2.5.  The telephonenumber by which it is possible to contact us at the telephone number available on the web address of our online store.

1.2.6.  Contracts, which means purchase contracts.

1.3.  Relation of business conditions to the contract. Business conditions are an integral part of the contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions.

1.4.  Relationship of the contract and business conditions to legal regulations. Rights and obligations not regulated by the business conditions or the contract are governed by the legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., The Civil Code and Act No. 634/1992 Coll., On consumer protection, in accordance with European Union legislation, in particular Directive 2011/83 / EU on consumer rights and Directive 2000/31 / EC on electronic commerce. In the event of a conflict between the terms and conditions or the contract with the legal regulation, the legal regulation shall prevail, unless it is a matter which can be regulated differently by the agreement.

1.5.  Severability of the provisions of the terms and conditions and contractual arrangements. If any provision of the Terms and Conditions or the Contractual Arrangements becomes invalid, ineffective or disregarded, this shall not affect the validity and effectiveness of the other provisions of the Terms and Conditions or the Contractual Arrangements.

1.6.  Relations with an international element. Legal relations between us and you in the presence of an international element are governed by Czech law and the Czech courts have jurisdiction to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.

1.7.  Ways of resolving complaints. Any complaints and disputes between you and us can be resolved

1.7.1. out of court in proceedings conducted by the Czech Trade Inspection Authority (www.coi.cz),

1.7.2. by email at our e-mail address,

1.7.3. in person at any of our establishments,

1.7.4. by phone at our telephone number.

1.8.  Supervisory authorities. Our activities are controlled and supervised by the state authorities of the Czech Republic, to which it is possible to turn with their suggestions in accordance with the legal regulations that regulate their competence and powers. The state supervisory authorities are in particular:

1.8.1. Czech Trade Inspection Authority,

1.8.2. trade licensing offices,

1.8.3. Office for Personal Data Protection.

1.9. We FIBER3D Co., limited are the seller, we use other individuals and companies to fullfil your orders, no legal relationship arises between the customer and our partners. Our partners are na3D s.r.o., Czech post, Ondrej Camfrla and others

Ordering goods and concluding contracts

2.1.  Ordering goods. The goods in our online store can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online store, via:

2.1.1. e-commerce,

2.1.2. e-mail,

2.1.3. on the phone.

Acceptance of our offer with a supplement or deviation is not possible and is considered a counter-offer on your part.

2.2.  Ordering goods via the Internet. To order goods through the online store, select the offered goods in the required quantity, quality and design, add the goods to the virtual cart, log in to your user account or create a new user account, fill in the required information, select the delivery and payment method and send your order using the "Binding order" button, which concludes the contract. Before sending the order, you will be able to check and possibly change the entered data.

2.3.  Ordering goods by e-mail. You can order goods by e-mail by sending an e-mail message to our e-mail address, the content of which must be:

2.3.1. selected goods in the required quantity, quality and design,

2.3.2. selected method of delivery of goods and payment,

2.3.3. your identification data:

2.3.3.1. name and surname and possible name of the legal entity,

2.3.3.2. residence or registered office,

2.3.3.3. address for delivery of goods,

2.3.3.4. telephone number,

2.3.3.5. IČ, if you are an entrepreneur,

2.3.3.6. VAT number, if you are a VAT payer.

2.4.  Ordering goods by phone. You can order goods by phone by calling our phone number, where you can tell us:

2.4.1. selected goods in the required quantity, quality and design,

2.4.2. selected method of delivery of goods and payment,

2.4.3. your identification data:

2.4.3.1. name and surname and possible name of the legal entity,

2.4.3.2. residence or registered office,

2.4.3.3. address for delivery of goods,

2.4.3.4. telephone number,

2.4.3.5. e-mail address,

2.4.3.6. IČ, if you are an entrepreneur,

2.4.3.7. VAT number, if you are a VAT payer.

2.5.  Order confirmation. We will confirm the successful acceptance of your order and the conclusion of the contract to your e-mail address by sending an e-mail message, which will include:

2.5.1. confirmation of the conclusion of the contract and its content,

2.5.2. our business conditions, the content of which also includes the mandatory information provided.

In case of incompleteness or incorrectness of the order, we will ask you to complete it or warn you about the impossibility of concluding the contract.

2.6.  Language and retention of the contract. Contracts are concluded in Czech, as well as in Slovak and English. We store concluded contracts and you can access your contracts via the online store.

Concluded contracts and their content

3.1.  Amendment and cancellation of the contract. It is not possible to unilaterally change or cancel the concluded contracts; this may be done only by mutual agreement, or if so provided by law or business conditions.

3.2.  Contents of the purchase agreement. Based on the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, payment price, delivery price and any other ordered services.

3.3.  Intellectual property protection. If we supply you with goods that are protected by intellectual property rights (especially copyrights, trademarks, industrial designs, patents and utility models) under the contract, the license entitling you to exercise intellectual property rights is not part of the contract. You may not use the copyrighted goods as a natural person other than for personal use and as a legal entity other than for your own internal use, in particular you are not authorized to reproduce, resell, rent or otherwise make the goods available to third parties.

3.4.  Discounts and promotions. For discounts or other marketing events, unless otherwise stated, the individual discounts provided and other benefits cannot be combined.

3.5.  Gifts and bonuses. If you have been provided with gifts or other bonuses under the contract, the existence of the gift contract depends on the existence of the main contract, and the gift contract is concluded with the untying condition of cancellation of the gift contract in case of termination of the main contract.

3.6.  Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed under the agreed conditions or under the conditions stated on the coupon or voucher.

Payment terms

4.1.  Payment methods. The total price can be paid in the ways you find on the corresponding page in our online store.

4.2.  Payment time. You are obliged to pay the total price either before delivery of the goods, upon receipt of the goods, or later, according to the agreed method of payment. If the total price is to be paid before delivery of the goods, you are obliged to pay it within 10 days of concluding the contract. If the total price is paid through the payment service provider, the total price is paid by crediting the monetary amount to our account with the payment service provider.

4.3.  Paying through a loan. In the event that the payment of the total price through a loan or other financial product is agreed on the basis of a contract with the financial service provider, this ratio is also governed by the contract and conditions of the financial product provider.

4.4.  Electronic invoicing. We will send you the invoice, as well as all other tax documents in electronic form via e-mail, with which you agree to send the order.

Delivery conditions

5.1.  Delivery methods. You can find the delivery methods that you can use on the corresponding page in our online store.

5.2.  Restrictions on the supply of goods. We deliver goods only to the following countries:

5.2.1. countries of the European Union,

5.2.2. other selected countries according to available carriers

5.3.  Acquisition of ownership. As an entrepreneur, you become the owner of the goods we deliver to you by concluding a contract and, as a consumer or non-entrepreneur, by taking over the goods, but not before you have paid the total price in full.

5.4.  Delivery time. The agreed time for delivery of goods runs from the conclusion of the contract. If the total price is to be paid before the delivery of the goods, the time for delivery of the goods runs from the payment of the total price. The goods will be delivered to the destination at this time. If you are not a consumer and the goods are to be delivered to the destination by the carrier, the goods will be handed over to the carrier at this time.

5.5.  Acceptance of goods. You are obliged to take over the goods at the agreed time and place, depending on the method of delivery. If the goods are to be delivered by carrier, you are obliged to take them over upon delivery to the destination. If you do not take over the goods, we have the right to withdraw from the contract, the right to pay the costs associated with delivery, if they were not paid before delivery, and the right to pay storage fees for the storage period ending at the time you take over the goods. or we withdraw from the contract. The storage fee is CZK 10 per day, but its total amount must not exceed the price of the stored goods. If we deliver the goods to you repeatedly after you do not accept them, we are entitled to reimbursement of the costs associated with repeated delivery.

5.6.  Damage to goods during transport to consumers or non-entrepreneurs. If you are a consumer or a non-entrepreneur, the risk of damage to the goods passes to you by taking over the goods. In the event that the goods are delivered to you damaged, you are obliged to inform us immediately of the damage, preferably:

5.6.1. by email at our e-mail address,

5.6.2. in person at any of our establishments,

5.6.3. by phone at our telephone number.

In the event that you find out about the damage to the shipment when taking over the goods, you are obliged to inform not only us, but also the carrier when taking over the goods. You can ask the carrier to unpack the damaged shipment before it is taken over, and if you find that the goods have been damaged, you are not obliged to take them over from the carrier.

5.7.  Damage to goods during transport to entrepreneurs. If you are an entrepreneur and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you by handing over the goods to the carrier. If damage to the goods occurs after the risk of damage has passed, we are not liable for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take over the goods. In the event that the goods are delivered to you damaged, you are obliged to immediately report the damage to the goods to the carrier.

5.8.  Packaging. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection.

Right of withdrawal

6.1.  In general, withdrawal from the contract. By withdrawing from the concluded contract, the contract is canceled from the beginning and the parties are obliged to return everything they provided on the basis of the canceled contract. Withdrawal from the contract also cancels the donation contract, which depends on it. The right to withdraw from the contract may be exercised under the conditions set out in the terms and conditions or if so provided by law.

6.2.  Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the day of concluding the contract until the moment you take over the goods from us, for the following reasons:

6.2.1. depletion of stocks of ordered goods,

6.2.2. non-acceptance of goods upon delivery,

6.2.3. misuse of the ordering system of our online store,

6.2.4. providing incorrect data when ordering goods,

6.2.5. ordering goods at a price significantly lower than the usual price, if the goods were offered at this price due to an error or mistake of our online store,

6.2.6. others worthy of special attention.

6.3.  The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from

6.3.1. acceptance of goods in terms of the purchase contract,

6.3.2. acceptance of the last delivery of goods in respect of a contract having as its object several types of goods or delivery of several parts,

6.3.3. acceptance of the first delivery of goods in respect of a contract the subject of which is the regular repeated delivery of goods,

6.3.4. conclusion of a contract in respect of another contract.

6.4.  Impossibility of withdrawal from the contract. You do not have the right to withdraw from the contract for contracts:

6.4.1. on the delivery of goods that have been modified according to your wishes or for your person,

6.4.2. on the delivery of goods in a closed package, which has been removed from the package and for hygienic reasons it is not possible to return it,

6.4.3. on the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery,

6.4.4. on the provision of services, if they have been fulfilled with your prior consent before the expiry of the withdrawal period,

6.4.5. others, if so provided by law.

6.5.  Method of withdrawal from the contract. If you have the right to withdraw from the contract and you want to withdraw from the contract, you can do so in the form of unilateral legal action, which you deliver to us, preferably

6.5.1. by filling in the model form for withdrawal from the contract, which is attached to the terms and conditions and sending it

6.5.1.1. by post to the address of any of our establishments,

6.5.1.2. by e-mail to our e-mail address;

6.5.2. in person at any of our establishments.

6.6.  Keeping the deadline. If you are a consumer, it is sufficient to comply with the withdrawal period if you send us the withdrawal on the last day of the withdrawal period.

6.7.  Return of goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, no later than 14 days from the delivery of the withdrawal, preferably

6.7.1. by sending the goods to the address of any of our establishments,

6.7.2. in person at any of our establishments.

You must return the goods to us undamaged, uncontaminated, unworn and not showing signs of use, including all accessories and documentation, if possible in the original packaging. At the same time, you are obliged to return to us all gifts and bonuses that you received under the canceled contract.

6.8.  Refund after withdrawal from the contract. If you withdraw from the contract as a consumer, we will return the paid funds to you within 14 days of receiving the withdrawal from the contract, but not before you return the goods to us or prove that the goods were sent to us. We will refund the paid delivery costs only in the amount corresponding to the cheapest comparable delivery method we offer. If the value of the returned goods decreases as a result of handling them other than as is necessary to become acquainted with their nature, characteristics and functionality, the returned amount will be reduced by the amount by which the value of the goods decreased. We will refund your funds in the same way we received them from you, or in another way we agree, unless you incur additional costs.

Complaints of defects of goods by the consumer and non-entrepreneur

7.1.  Scope. This part of the terms and conditions applies to you only if you are a consumer or non-entrepreneur, and regulates our liability for defects in the goods.

7.2.  Warranty period. The warranty period is 24 months, for used goods 12 months, from receipt of the goods.

7.3.  Our liability for defects in goods. We are responsible for ensuring that the goods are free of defects upon receipt and during the warranty period. In particular, we are responsible for ensuring that the goods

7.3.1. has the characteristics we have agreed upon and, in the absence of an agreement, the characteristics which we or the manufacturer have described or which you could have expected with regard to the nature of the goods and on the basis of the advertising carried out,

7.3.2. is fit for the purpose for which it is stated or for which goods of this kind are usually used,

7.3.3. corresponds to the quality or design of the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.3.4. is in an appropriate quantity, measure or weight, and

7.3.5. complies with legal requirements.

7.4.  Extended quality guarantee. If the goods sold, their packaging, the instructions attached to the goods, the advertisement or the contract state the period for which the goods or part of them can be used and which is longer than the warranty period, we are responsible for you after the warranty period. until the specified time

7.4.1. the goods or part thereof are fit for use for their usual purpose,

7.4.2. the goods or part thereof retain their usual characteristics.

The extended quality warranty period begins at the same time as the warranty period. We only provide an extended quality guarantee for certain goods if their duration is stated in the methods above.

7.5.  Limitation of liability. We do not answer you

7.5.1. for goods sold at a lower price for a defect for which a lower price was agreed,

7.5.2. for wear and tear of the goods caused by their normal use,

7.5.3. in the case of second-hand goods, for a defect corresponding to the degree of use or wear and tear that the goods had when taken over,

7.5.4. for defects of goods, if it follows, especially in the case of goods that are usable and perishable, by their nature,

7.5.5. if you knew before taking over the goods that the goods were defective,

7.5.6. if you caused the defect yourself.

7.6.  Time to exercise the law. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you have been able to detect the defects, during the warranty period or the extended quality warranty period. Otherwise, your right of liability for defects in the goods expires and you will not be granted.

7.7.  Your rights in the event of a defect in the goods. If the goods are defective, you have the right:

7.7.1. for free removal of the defect,

7.7.2. if this is not disproportionate due to the nature of the defect, especially if the defect cannot be eliminated without undue delay, for the delivery of new goods without defects, but if the defect concerns only a part of the goods, you can only request replacement of the part,

7.7.3. if it is not possible to eliminate the defect or replace the goods or its parts, withdraw from the contract,

7.7.4. at a reasonable discount from the purchase price.

7.8.  Your rights in the event of a defect in the used goods. If the goods sold with a defect or the goods sold as a used defect, you have the right:

7.8.1. for free removal of the defect,

7.8.2. for a reasonable discount from the purchase price,

7.8.3. if it is not possible to eliminate the defect or discount the purchase price, withdraw from the contract.

7.9.  Your rights in the event of repeated or multiple defects of the goods. If you cannot use the goods properly due to the recurrence of the same defect after repair or due to a larger number of defects, you have the right at your option:

7.9.1. for the delivery of new goods or replacement of parts, however, this does not apply to goods sold with a defect or to used goods,

7.9.2. for a reasonable discount from the purchase price,

7.9.3. withdraw from the contract.

A recurrence of a defect is considered if the same defect occurs on the item after at least two previous repairs. A larger number of defects is considered to be the simultaneous occurrence of at least three defects, each of which separately prevents the use of the goods.

7.10.  Impossibility to demand withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or request the delivery of new goods. This does not apply:

7.10.1. if the condition has changed as a result of an inspection in order to detect a defect in the goods,

7.10.2. if you used the goods before the defect was discovered,

7.10.3. if you have not caused the impossibility of returning the goods in an unaltered state by act or omission, or

7.10.4. if you sold the goods before the defect was discovered, if you consumed it, or if you modified the goods in normal use; if this has happened only in part, you will return to us what you can still return, and the rest will provide us with a refund up to the amount in which you benefited from the use of the goods.

7.11.  Method of complaint. If you want to exercise your right of liability for defects, you can do so best:

7.11.1. by sending the goods to the address of any of our establishments,

7.11.2. in person at any of our establishments,

7.11.3. if there is another person in the warranty card or other document, on the packaging of the goods or in our online store, specified for the application of liability for defects, to this person.

7.12.  Complaint requirements. The goods must be handed over to us in a condition that allows us to assess the justification of the complaint, in particular, it is not possible to hand over the goods unreasonably polluted. In case of a complaint it is necessary:

​​7.12.1. to prove that the goods were purchased from us,

7.12.2. state what defect you are claiming and how you are requesting that the claim be settled. It is not possible to subsequently change the required method of handling the complaint without our consent.

7.13.  Complaint handling. If you are a consumer, your complaint will be settled without undue delay, no later than 30 days from the date of the complaint. If you are a non-entrepreneur, your complaint will be processed without undue delay, but no later than within 40 days. You will be notified of the settlement of this complaint within this period and the goods will be returned to you in the same way as they were handed over to us when the complaint was lodged. If the complaint is not settled in time, you have the right to withdraw from the contract. If your claim is accepted, the warranty period and the extended quality guarantee period will be extended by the time it took us to process your claim.

7.14.  Reimbursement of complaint costs. In the event that your claim is accepted, you have the right to reimbursement of the necessary costs that were expediently incurred in exercising the right from liability for defects of the goods. In the event that the complaint is rejected, we have the right to reimbursement of the necessary costs incurred by returning your goods.

7.15.  Confirmation of complaint. When exercising the right from liability for defects of goods, we will issue you a written confirmation of when you exercised the right, what is the content of the complaint and what method of handling you require, as well as confirmation of the date and method of handling the complaint, including confirmation of repair and duration, or a written justification for the rejection of the complaint.

Complaints of goods defects by the entrepreneur

8.1.  Scope. This part of the terms and conditions applies to you only if you are an entrepreneur and regulates our liability for defects in goods.

8.2.  Our liability for defects in goods. We will deliver the goods to you in the agreed quantity, quality and design. If the quality and design are not agreed, we will deliver the goods in a quality and design suitable for the purpose apparent from the contract; otherwise for the usual purpose. If the quantity is determined only approximately, we will determine the exact quantity. If the goods are defective when the risk of damage passes to you, we are responsible for them. This does not apply if it is a defect that can be identified with the usual attention already at the conclusion of the contract.

8.3.  An above-standard guarantee for entrepreneurs. We are also responsible for the fact that for the period agreed in the contract, in case of non-negotiation then for a period of 6 months from the receipt of the goods,

8.3.1. the goods or part thereof are fit for use for their usual purpose,

8.3.2. that it retains its usual characteristics.

8.4.  Limitation of liability. We do not answer you

8.4.1. for goods sold at a lower price for a defect for which a lower price was agreed,

8.4.2. for wear and tear of the goods caused by their normal use,

8.4.3. in the case of second-hand goods, for a defect corresponding to the degree of use or wear and tear that the goods had when taken over,

8.4.4. for defects of goods, if it follows, especially in the case of goods that are usable and perishable, from their nature,

8.4.5. for defects of the goods, if you knew about them before taking over the goods,

8.4.6. for defects in the goods, if you caused them yourself.

8.5.  Time to exercise the law. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as you are able to detect the defects. At the latest, the right can be exercised within 6 months, in the case of a hidden defect within 2 years, from the date when we will deliver the goods to you, or until the end of the above-standard quality guarantee. Otherwise, your right of liability for defects in the goods expires and you will not be granted.

8.6.  Your rights in the event of a material breach of contract. If the defect means a material breach of contract, you have the right:

8.6.1. to eliminate the defect by delivery of new goods without defects or by delivery of missing goods,

8.6.2. to eliminate the defect by repairing the goods,

8.6.3. for a reasonable discount from the purchase price, or

8.6.4. withdraw from the contract.

The delivery of goods with such a defect is considered to be a material breach of the contract, of which we must have known at the time of concluding the contract that if you had foreseen it, you would not have concluded the contract with us; in other cases, the breach of contract is considered insignificant. If you do not notify us of the chosen right, you have the rights as in the case of a minor breach of contract.

8.7.  Your rights in the event of a minor breach of contract. If the defect is a minor breach of contract, you have the right:

8.7.1. to eliminate the defect,

8.7.2. at a reasonable discount from the purchase price.

If you do not notify us of the chosen right, we can eliminate the defect by repairing the goods, delivering new goods or delivering what we did not deliver to you. You cannot change the chosen right later without our consent.

8.8.  Impossibility to demand withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or request the delivery of new goods. This does not apply:

8.8.1. if the condition has changed as a result of an inspection in order to detect a defect in the goods,

8.8.2. if you used the goods before the defect was discovered,

8.8.3. if you have not caused the impossibility of returning the goods in an unaltered state by act or omission, or

8.8.4. if you sold the goods before the defect was discovered, if you consumed it, or if you modified the goods in normal use; if this has happened only in part, you will return to us what you can still return, and the rest will provide us with a refund up to the amount in which you benefited from the use of the goods.

8.9.  Method of complaint. If you wish to exercise your right of liability for defects, you may do so:

8.9.1. by sending the goods to the address of any of our establishments,

8.9.2. in person at any of our establishments,

8.9.3. if there is another person in the warranty card or other document, on the packaging of the goods or in our online store, specified for the application of liability for defects, to this person.

8.10.  Complaint requirements. The goods must be handed over to us in a condition that allows us to assess the justification of the complaint, in particular, it is not possible to hand over the goods unreasonably polluted. In case of a complaint it is necessary:

​​8.10.1. to prove that the goods were purchased from us,

8.10.2. state what defect you are claiming and how you are requesting that the claim be settled.

It is not possible to subsequently change the required method of handling the complaint without our consent.

8.11.  Complaint handling. Your complaint will be processed without undue delay, but no later than within 40 days. The goods will be returned to you in the same way as they were handed over to us when the complaint was lodged. If your complaint is accepted, the period for exercising your rights from liability for defects and the period of the above-standard quality guarantee are extended by the time it took us to process your complaint.

8.12.  Reimbursement of complaint costs. In the event that your claim is accepted, you have the right to reimbursement of the necessary costs that were expediently incurred in exercising the right from liability for defects of the goods. In the event that the complaint is rejected, we have the right to reimbursement of the necessary costs incurred by returning your goods.

Protection and processing of personal data

9.1.  Legislation. All processing of personal data takes place in accordance with the General Regulation of the European Union No. 2016/679, on the protection of personal data) (hereinafter "GDPR").

9.2.  Processing of personal data for the performance of the contract and in connection with the concluded contracts. We process your personal data on the basis of and for the purpose of fulfilling our obligations arising from the agreements concluded between us and you and for the conclusion of these agreements. For this purpose, we use personal data for the time necessary to process orders and complaints. As part of these activities, your personal data may be made available to other entities (especially our contractors and payment system operators). Based on the contract, we also process your personal data when maintaining user accounts in our online store, for the entire period of the user's account.

9.3.  Processing of personal data for sending business messages. We also process your personal data for the purpose of further offering our goods and services through commercial communications based on our legitimate interest, unless you have refused to do so.

9.4.  Processing of personal data on the basis of legitimate interest. We also process your personal data for the purpose of evaluating website traffic and creating statistics and records, based on our legitimate interest in monitoring website traffic and optimizing it. We do this for the time necessary to evaluate the collected data and implement any adjustments. We pass this data on to our processors, who deal with traffic analysis and help us with the operation of websites and e-shop solutions.

9.5.  Processing of personal data on the basis of consent. Based on your consent granted for an indefinite period, we also process your personal data for the purpose of:

9.5.1. direct marketing to the extent that we use advanced advertising targeting methods (without prejudice to processing for marketing purposes based on legitimate interest).

9.6.  Processing of personal data for the fulfillment of our legal obligations. We also process your personal data for the purposes and on the basis of the fulfillment of our legal obligations connected in particular with bookkeeping and the provision of information to public authorities.

9.7.  Scope of personal data processing. The personal data we process are:

9.7.1. name and surname,

9.7.2. date of birth,

9.7.3. address,

9.7.4. e-mail address,

9.7.5. telephone number,

9.7.6. identification number and tax identification number,

9.7.7. IP address,

9.7.8. registration data,

9.7.9. order data,

9.7.10. payment details.

9.8.  Use of cookies. When using our online store, cookies may be stored on your device. You can refuse to use them at any time by setting up your device accordingly.

9.9.  Disagreement with the processing of personal data. You may at any time express your disagreement with the processing of your personal data for the purpose of sending commercial communications, as well as you may withdraw your previous consent to the processing of personal data for any other purpose at any time, unless it is processing to fulfill our obligations under contracts legal obligations or any other purpose arising from our legitimate interests.

9.10.  Storage time. We store personal data only for the time strictly necessary to achieve the purposes stated above. We will destroy personal data immediately after the purpose of processing has ceased.

9.11.  Persons involved in the processing. We process all the mentioned personal data as an administrator. This means that we determine the purposes defined above for which we collect personal data, determine the means of processing and are responsible for its proper execution. For the processing of personal data, we also use the services of other processors who process personal data only according to our instructions. Such processors are, in particular, IT service providers and other technology and support suppliers, marketing tool operators and communication tool providers.

9.12.  Rights of the personal data subject. With regard to your personal data, you also have the right:

9.12.1. request the correction of inaccurate or outdated personal data, so if you find that the personal data we process about you is inaccurate or incomplete, you have the right to correct or supplement them without undue delay,

9.12.2. request confirmation that processing is taking place and, if so, information concerning such processing to the extent set out in Article 15 of the GDPR, as well as a copy of the processed data (we are entitled to charge a fee for additional copies to cover necessary costs),

9.12.3. in some cases, you have the right to have your personal data deleted. We will delete your personal data without undue delay if we no longer need it for the purposes for which we processed it, or if you exercise your right to object to the processing and we find that we no longer have or have no such legitimate interests that would justify such processing. shows that the processing of personal data carried out by us has ceased to comply with generally binding regulations. However, this right does not apply if the processing of your personal data is still necessary for the fulfillment of our legal obligation, for the purposes of archiving, scientific or historical research or for statistical purposes, or for determining, enforcing or defending our legal claims.

9.12.4. exercise the right to restrict the processing of personal data. This right allows you in certain cases to request that your personal data be marked and that this data not be subject to any further processing operations - in this case, however, not forever (as in the case of the right to erasure), but for a limited period of time. We must limit the processing of personal data if you deny the accuracy of personal data before we agree what data is correct or we process your personal data without a sufficient legal basis (eg beyond what we have to process), but you will give priority only to restrictions (eg if you expect you to provide us with such data in the future) or we no longer need personal data for the above purpose of processing, but you request it to determine, enforce or defend your legal claims, or object to the processing and we for the period during which we save, if your objection is justified, we are obliged to limit the processing of your personal data.

9.12.5. request the transfer of personal data in cases of processing on the basis of your consent or on the basis of a contract,

9.12.6. raise an objection to the processing of personal data which takes place on the basis of our legitimate interest. We will stop processing your personal data unless we have good legitimate reasons to continue such processing. In the event of an objection to marketing activities, we will terminate these activities.

9.13.  The right to lodge a complaint with the supervisory authority. In the event that you become convinced that the GDPR has been violated by us during the processing of your personal data, you have the right to file a complaint with the Office for Personal Data Protection (www.uoou.cz).

Other provisions

10.1.  Take-back. In accordance with Act No. 185/2011 Coll., On waste with us, you have the option of handing over the same amount of goods of a similar type and use at the point of sale free of charge when purchasing certain types of goods.

Attachments

Notice of withdrawal

Addressee:

FIBER3D Co., limited,
705 A, Silver Cord Tower 2, Canton Road 30, Tsim Sha Tsui, ID number 2985305.

Please note

(*) that I hereby withdraw (*) from the contract of purchase of this product:

Order number (optional, for faster request processing):

Date of order (*) / date of receipt (*):

Name and surname of the consumer (s):

Address of the consumer (s):

Signature of the consumer (s) (only if this form is sent in paper form):

Date:

(*) Not applicable delete.